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Return Policy
If for any reason you are not satisfied with your denosotrostshirts.com order, please return items within 21 days of receipt. Merchandise must be in new condition with tags attached and must be accompanied by the original invoice. Refunds will be made to the original form of payment. If the item was sent to you as a gift, the refund will be credited to the original credit card used for the payment.
Shipping and handling charges will not be refunded.*
• *If the return is a result of our error, please contact contactus@denosotrostshirts.com and we will issue a credit for the return shipping charges.
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To return by mail:
1. Please fill out the Return Form completely and keep a copy for your records.
2. Package the items along with the completed Return Form securely. You may use the original box for the return shipment.
3. We recommend sending returns via insured, traceable mail to ensure safe delivery. denosotrostshirts is not responsible for lost return shipments.
4. Use the address label included on your invoice. The address is: denosotrostshirts 282 Locust St Teaneck NJ 07666
5. The return will be refunded to the original form of payment used for purchase. Allow 2-3 weeks from the shipping date for the account to be credited and 1-2 billing cycles for the refund to appear on the credit card statement.
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Exchange Policy
We will make every effort to honor exchange requests provided the merchandise requested is still available. If you’d like to make an exchange, list the item(s) you would like to receive on the Return Form included with your order.
You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange.
Available item(s) will be sent via Standard Shipping to the shipping address on your invoice. There are no additional shipping & handling charges for exchanges. Please note that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference. We are not able to accept personal check payments with your return. We are unable to honor previous sale prices or promotions when you place your new order.
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